“Medical Service All in One”: exploration and practice of a new intelligent hospital service model based on the people-centered concept
ZHANG Yu1, GAO Zhihong1, SUN Zhen1, HAO Haibin1, CHEN Sanze1, WANG Meihao2.
1.Information Office, the First Affiliated Hospital of Wenzhou Medical University, Wenzhou 325015,China; 2.Department of Radiology, the First Affiliated Hospital of Wenzhou Medical University, Wenzhou 325015, China
ZHANG Yu,GAO Zhihong,SUN Zhen, et al. “Medical Service All in One”: exploration and practice of a new intelligent hospital service model based on the people-centered concept[J]. JOURNAL OF WEZHOU MEDICAL UNIVERSITY, 2023, 53(4): 335-339.
Abstract：Objective: With the development of society and improvement of people’s living standards,people have higher requirements for medical experience. The author follows the development concept of “putting the people at the center” as the research perspective, and analyzes the new smart service model of “Medical Service All in One” at the First Affiliated Hospital of Wenzhou Medical University from multiple dimensions such as construction, application, and results. This model integrates humanistic care and digital reform methods,optimizes the original medical treatment process, transforms “passive” service into “active” one, and combines online and offline integrated homogeneous management and services, so that the concept of “visit once at most” to see the doctor is implemented. Accomplishments have been achieved, which may provide reference for medical institutions in the construction of intelligent medical services.
