1.College of Nursing,Wenzhou Medical University, Wenzhou 325035, China; 2.Endoscopy Center, Wenzhou Centeral Hospital,Wenzhou Medical University Theorem Clinical College, Wenzhou 325000, China
ZHOU Chunchun,YU Shaomin,MIAO Guofeng, et al. Application of CICARE and HEART communication mode in patients undergoing ordinary gastroscopy[J]. JOURNAL OF WEZHOU MEDICAL UNIVERSITY, 2020, 50(12): 1011-1014.
Abstract：Objective: To explore the application value of CICARE combined with HEART communication mode in patients undergoing general gastroscopy. Methods: A total of 229 patients who came to our hospital for general gastroscopy from September 2019 to December 2019 were assigned as control group and observation group. CICARE combined with the HEART communication mode in the observation group, in contrast to the conventional communication mode in the control group, was applied to compare the tension and anxiety of the two groups of patients as well as the communication time before the examination, the time to enter the room for examination, the satisfaction of patients, and the communication ability of nurses before and after training. Results: In the observation group, patient’s tension and anxiety relieved while the examination time shortened and the nurses’ communication ability after training was higher than before training (P<0.05). Conclusion:CICARE combined with HEART communication mode can effectively relieve the patient’s tension, anxiety and fear, reduce the patient's physical discomfort during the examination and improve the patient’s compliance and cooperation, which is conducive to the smooth progress of the examination. The proficiency of nurses’ communication skills effectively improves the nurse-patient relationship.
